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Our Newsletter


Shipping, Returns, and Policies

Payments:

We accept credit card/money order/checks. If paying by check/money order your item(s) will ship after the check/money order clears the bank which is typicaly 10 business days.

Shipping

All items are shipped from the USA. We currently ship to the following countries: 
Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, South Korea, Sweden, Switzerland, Taiwan, United Kingdom, and United States. Currently no exceptions can be made for the ship to country. If you would like submit your country for consideration as a new ship-to country please contact us via our contact form and we will be glad to evaluate your request. 

The billing address must match the payment source's billing address, no exceptions to this, any order that does not meet this requirement will be rejected and refunded immediately.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most orders ship within 24 hours excluding Saturday/Sunday/US Holidays. You will receive an email from us with the tracking information or you can check your order status by clicking the order status button toward the top of any page on this site.  If there is a delay with shipping your order we will let you know. 

Delivery time frames:

USA: 

  • USPS Parcel Post, 2 - 9 business days, average is 6
  • USPS First Class Mail: 2-  5 business days, average is 3.
  • USPS Priority Mail, 2 - 3 business days, average is 2.
World: 
  • USPS First Class International, 7 - 30 business days, average is 14.
  • USPS Priority Mail International, 6 - 10 business days, extremes of up to 30 days are possible if customs delays your package.
  • USPS Express Mail Internatinal, 3 - 5 business days, extremes of up to 30 days are possible if customs delays your package. 
Please note if your order is shippng via International First Class Mail the number you receive is not a tracking number and simply a confirmaton number and will not update on the shipping websites in most cases. An International First Class Mail confirmation number is similar to this: LJ999999999US
 

### INTERNATIONAL CUSTOMERS IMPORTANT!!!! ###

1. If you have not received your item and expected it by now contact us first for immediate assistance with locating your order.

2. All prices on our website are NOT INCLUSIVE of any customs, duties, taxes, delivery charges, etc from your destination country, we are not responsible for these and you are responsible for any fees imposed by your country's import/customs division. Please contact your local shipping/government agencies to determine how much you may owe upon delivery.

 

Returns Policy

You may return any item no questions asked within 60 days of delivery for a full refund. Original shipping fee is non-refundable. Buyer pays all return shipping cost. In the event of our error or the product being damaged in transit we will pay the return shipping. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

FAQs

Is there a limit on how much I can order on your website? 

Yes, due to concerns imposed by credit card processors with high ticket purchases the default purchase limit of any one particular item in our store is 10 units, less for others. We also reserve the right to refuse any order. If you need to purchase more than the limit show contact us directly for proir approval. Contact Us 

How can I become a potential supplier, wholesale customer, partner, etc? 

We are always seeking to expand our business relationships, please contact for assistance. Contact Us

Do you combine shipping charges?

Of course! Our shopping cart system automatically calculates the exact shipping amount with perfect precision based on the weight of the items, we dont collect a cent more than the actual shipping costs.

What would you consider the best buys?

We are extremly proud to offer Kirkland Signature products. Kirkland signature products offer the same high quanlity of name brand product but at just a fraction of the cost. Click here to see all of our Kirkland Signature brand products: Kirkland Signature

We also recommend Equate. Equate products offer 100% of the functionality and formula of name brand versions at 30% - 75% off name brands. Click here to view our Equate products: Equate

Can you reduce the invoiced amount or mark the item as gift?

Unfortunately we cannot, this is considered fraud and is illegal.

I purchased from your eBay store, are the prices higher or lower here? 

Generally the prices on this website are lower however due to limitations with the shipping calculator and various promotions we run occassionally you may find our eBay store prices are lower. Feel free to check our eBay store to see which is lower: eBay Store. Also see our Amazon store: Amazon Store

How can I know I am buying from a trust worthy source?

Please see what some of our past 25,000 worldwide customers have said: What our customers are saying

Thanks for the last 10% coupon code! How can I get another one: 

Two ways, either sign up for our email mailing list and we will periodically sent coupon codes out 5%, 10%, or more! Click here to sign up. You can also like us on Facebook, for ever 10 likes we get will will issue a new discount code! You can also like us on Facebook. Dont worry, we hate spam and nuisances too, if you sign up for email updates or Facebook we wont over post or over message you!

I like your store, which ecommerce software do you use?

We love BigCommerce: BigCommerce